Month: April 2026

5 contacts your customer service team had this week that had a sale in them – or insight that could lead to more.

April 22, 2026

Customer service is the key touchpoint between business and consumer. It is worthwhile spendings some time to reveal what’s hiding in these everyday interactions and what they mean for your business. People will always remember how their experience made them feel. Here are five conversations worth going back to. … More 5 contacts your customer service team had this week that had a sale in them – or insight that could lead to more.

Mental Health and SMEs

April 8, 2026

SMEs are less likely than larger organisations to offer a wellbeing provision, or engage with wellbeing initiatives. There are many understandable barriers and mental health and wellbeing in the workplace can feel like a daunting, intangible concept. There are a number of actions that organisations can take, consider following these six steps. … More Mental Health and SMEs