Category: blog

5 contacts your customer service team had this week that had a sale in them – or insight that could lead to more.

April 22, 2026

Customer service is the key touchpoint between business and consumer. It is worthwhile spendings some time to reveal what’s hiding in these everyday interactions and what they mean for your business. People will always remember how their experience made them feel. Here are five conversations worth going back to. … More 5 contacts your customer service team had this week that had a sale in them – or insight that could lead to more.

Mental Health and SMEs

April 8, 2026

SMEs are less likely than larger organisations to offer a wellbeing provision, or engage with wellbeing initiatives. There are many understandable barriers and mental health and wellbeing in the workplace can feel like a daunting, intangible concept. There are a number of actions that organisations can take, consider following these six steps. … More Mental Health and SMEs

Nailing GDPR in 5 easy steps: a practical guide for start-ups and scaleups

March 11, 2026

In the UK, the Data Protection Act 2018 sets out the primary obligations of businesses when processing personal data. The regulator is the Information Commissioner’s Office which has wide enforcement powers including the ability to impose fines and public censure. Here are five practical steps to help your start-up nail data protection compliance. … More Nailing GDPR in 5 easy steps: a practical guide for start-ups and scaleups

How To Win Public Sector Contracts in 2026: The Essential Guide for SMEs

February 25, 2026

Public sector procurement in the UK represents over £400+ billion of annual spends on goods, services and works – making it on of the largest and most stable markets available to SMEs. This guide sets out the essential steps SMEs must take to compete and win government contracts in 2026 and beyond. … More How To Win Public Sector Contracts in 2026: The Essential Guide for SMEs

AI for Small Businesses: Using It Across Your Business Without Losing the Human Touch

January 14, 2026

This article offers a practical method to identify where to incorporate AI in your work, provides an overview of AI applications in common business areas and assesses what changes to expect and what will remain the same. … More AI for Small Businesses: Using It Across Your Business Without Losing the Human Touch

Managing stress as an SME business owner: Practical strategies that work

November 5, 2025

Running a small or medium sized enterprise can be incredibly rewarding, but it also comes with a unique set of pressures. During International Stress Awareness Week, it’s important to recognise that stress is not a sign of weakness – it’s a natural response to the demands of leadership. Here are some practical methods to help you manage stress more effectively – starting today. … More Managing stress as an SME business owner: Practical strategies that work