Tag: business information

5 contacts your customer service team had this week that had a sale in them – or insight that could lead to more.

April 22, 2026

Customer service is the key touchpoint between business and consumer. It is worthwhile spendings some time to reveal what’s hiding in these everyday interactions and what they mean for your business. People will always remember how their experience made them feel. Here are five conversations worth going back to. … More 5 contacts your customer service team had this week that had a sale in them – or insight that could lead to more.

Mental Health and SMEs

April 8, 2026

SMEs are less likely than larger organisations to offer a wellbeing provision, or engage with wellbeing initiatives. There are many understandable barriers and mental health and wellbeing in the workplace can feel like a daunting, intangible concept. There are a number of actions that organisations can take, consider following these six steps. … More Mental Health and SMEs

Nailing GDPR in 5 easy steps: a practical guide for start-ups and scaleups

March 11, 2026

In the UK, the Data Protection Act 2018 sets out the primary obligations of businesses when processing personal data. The regulator is the Information Commissioner’s Office which has wide enforcement powers including the ability to impose fines and public censure. Here are five practical steps to help your start-up nail data protection compliance. … More Nailing GDPR in 5 easy steps: a practical guide for start-ups and scaleups

How To Win Public Sector Contracts in 2026: The Essential Guide for SMEs

February 25, 2026

Public sector procurement in the UK represents over £400+ billion of annual spends on goods, services and works – making it on of the largest and most stable markets available to SMEs. This guide sets out the essential steps SMEs must take to compete and win government contracts in 2026 and beyond. … More How To Win Public Sector Contracts in 2026: The Essential Guide for SMEs

AI for Small Businesses: Using It Across Your Business Without Losing the Human Touch

January 14, 2026

This article offers a practical method to identify where to incorporate AI in your work, provides an overview of AI applications in common business areas and assesses what changes to expect and what will remain the same. … More AI for Small Businesses: Using It Across Your Business Without Losing the Human Touch

Your First Hire: Essential Steps to Hire Compliantly and Successfully

September 10, 2025

As your business grows, bringing on your first employee is an exciting milestone. However, it comes with significant responsibilities and legal obligations. This guide will walk you through the essential steps to ensure smooth transition into your new role as an employer. … More Your First Hire: Essential Steps to Hire Compliantly and Successfully

Networking for new entrepreneurs: How to work a room without breaking a sweat

July 2, 2025

When most people hear the word “networking”, they think of lukewarm coffee, name badges and awkward conversations that sound like the start of a bad sales pitch. But if you’re a new entrepreneur, networking isn’t just a dreaded social obligation – it’s your secret weapon. So, what do you do? … More Networking for new entrepreneurs: How to work a room without breaking a sweat